BPO's and Data Secrecy

System3, My company has been toying with the idea, of opening a Training Institute, a Technology / Skills finishing school, and while the Internal discussions were going on, we were thinking of making sure that about 15 - 20 hours of training time is spent on Ethics / Values / Morality training.

Since Customer Support Executives at companines like mine, and larger corporates at times have access to critical information related to the customer, well anytime you call your cell phone company, they take all your details this includes, your Date of Birth, your Wife's name, your land line number, your home address, and they already know your credit card numbers, so what stops them from defrauding you, ethics / morality.

A big story on CNN-IBN today about the fraud at HSBC Back Office in Bangalore, where the kid managed to cheat HSBC customers to the tuen of 2,33,000 pounds.

Interested, well CNN IBN raised a question, how safe are our bank accounts. Well how safe.. keep strong passwords, make sure you know what information you need to disclose.. be careful, there is someone watching you.

G